Frequently Asked Questions

We have launched a new Hallmark Claims Service website to shop with your Settlement E-Card. Please click here to shop with your Settlement E-Card.

We’ll arrange for you to receive a replacement receipt as soon as possible. Please email our customer relations team with the information below:

• Your name and address at the time of purchase
• A description of the item purchased
• The method of payment used to make the purchase
• The location of the showroom where the purchase was made
• The date when the purchase was made (approximately if you can’t remember the exact day)

Your local showroom is managing your repair and will be able to provide a progress update for you. The most direct way for you to receive an update is to contact your showroom directly. You can find their contact details by using our showroom locator.

The easiest way to find your nearest Best Luxury showroom is by using our showroom locator. The telephone number, address and email address are all available.

Why wait in for a courier? Try our free Click Collect service.

We have busy lives and Click Collect makes life easy! If you don’t have time to wait in for a courier or you would simply like to be looked after by our wonderful showroom team then Click Collect is for you.

We will deliver your parcel to your chosen showroom within 48 hours of despatching your order, then, when they have received it, they will give you a call and arrange a convenient time for you to collect your order.

What happens to my deposit if my application for Interest Free Credit has been declined?

When an application is declined, we notify your bank, advising that the pre-authorised pending funds should be cancelled. Depending on the bank or card issuer, it may take up to 5 working days, starting from the next full working day, for the funds to again become available in your account.

How do I remove myself from the Best Luxury mailing list?

We’re sorry to see you go! Please email us your name and full address details and we’ll take care of it.

To find out more about our returns policy, please click here.

Of course you may; we do ask that you please call us as early as possible to discuss an order change or cancellation. Contact our client support team directly by clicking here.

As our website is a mainland UK trading website, all orders are charged at the full UK VAT rate at the time the order is placed.

The quickest way to find out is by contacting your local showroom directly. Our client support team can help you find your nearest showroom and provide you with their contact details.

You can contact us directly by clicking here. If you'd like to speak to a specific store, please use our showroom locator.

Alternatively you may wish to place your order online and choose our Click Collect service as your delivery option. You can then select the showroom that would be most convenient to collect from and they will contact you when your order is ready to be collected. 

Most showrooms are open on bank holidays. To confirm bank holiday opening hours, contact us directly by clicking here. If you'd like to speak to a specific store, please use our showroom locator.

There are a number of different ways to contact us.

For order related and general enquiries:

Our client support team can be contacted directly by clicking here.

Alternatively you can email us.

Our Head Office address is:
Aurum House,
2 Elland Road,
Braunstone,
Leicester,
LE3 1TT

To contact your local showroom, please use our showroom locator where all contact details can be found.

Each of our watches has a minimum of two years warranty. Depending on the Watch and manufacturer, they may be offering further years. Our showroom and Online team would be happy to confirm this for you.

There are plenty of jewellers on the high street, but we aim to stand out from the crowd by giving you a memorable and unique experience in every one of our showrooms. Your opinion is really important and will help us to constantly improve our level of service.

You can send your feedback by email to our customer relations team.